Archive for the ‘public releations’ Category
AJGpr client, Dr. Rita Eichenstein s a licensed psychologist with post-doctoral training in pediatric neuropsychology and special education. She specializes in pediatric neuropsychological assessments and parent training skills. Her article Managing Your Emotions After Your Child’s Special Needs Diagnosis was recent;y published in NY Metro Parents. Here it is below.
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MANAGING YOUR EMOTIONS AFTER YOUR CHILD’S SPECIAL NEEDS DIAGNOSIS
From anger and denial to acceptance and joy, parents of children with special needs are sure to experience a mixed bag of emotions. Rita Eichenstein, Ph.D. explains what’s normal and how parents can manage feelings in a healthy way and accept diagnosis.
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All expectant parents share certain feelings—excitement, nervousness, and happy anticipation. When their son or daughter is born, a new feeling emerges: anxious calibration. How does my child compare to all the rest?
When a child is diagnosed with a disorder such as a learning disability, autism spectrum, speech delay, sensory delay, or is just clearly “different” or quirky, the parents’ world can be profoundly shaken. Every parent is on an emotional journey, but for parents of atypical kids there is no roadmap to warn of the pitfalls or point out the best scenery. It is unknown territory.
Until recently, the well-being of these parents has rarely been noticed, let alone addressed. All the attention is focused on the child. That’s understandable, but it is also a big mistake. Doctors, teachers, and therapists depend on parents to be the primary managers of their children’s treatment. If the parent is exhausted from the relentless day-in, day-out challenges, it has an impact on his or her ability to manage that treatment. If Mom is hopeless and depressed, it affects her child. If Dad is angry, distant, or frustrated, the rest of the family is affected. Although these feelings are normal, they have the potential to be destructive. Luckily, there is a way to manage them. It begins by recognizing the feelings—good, bad, and ugly—and learning about them.
What the Journey May Look Like
In my work with parents of atypical children, I have seen that parents go through certain predictable emotions as they become accustomed to their child’s condition. The emotional phases are fluid, with parents often moving in and out of the various feelings several times over the course of a month, a week, or sometimes even a day. These are not just psychological reactions; they are hard-wired into your neurophysiology in the same way that primary responses such as fight-or-flight are hard-wired. The emotions you can expect as a parent of an atypical child may include:
Denial or Emotional Numbing: Although you may have sensed in your gut that something is not quite right, a common response to hearing that your child has a diagnosis is to freeze emotionally while your mind processes the news. That paralysis often takes the form of emotional numbing, and you may go into “autopilot” mode or even deny that there is a problem: “There’s nothing wrong with our son! Boys will be boys!”
Anger or Aggression: As the numbing effects of denial begin to wear off, you are confronted with the reality of the situation. That can be painful, and the pain is often redirected and expressed as anger. Friends, family, teachers, and doctors all can become the target of a parent’s anger, as can the child. It’s especially crucial that you recognize when you are in an anger phase and find an appropriate outlet, as families with atypical children have a higher-than-average rate of divorce and domestic violence.
Bargaining with Fate or Seeking Solutions: A common response to feeling helpless about a child’s condition is an urgent need to gain control over the problem. This is a positive impulse. However, our brains are geared toward simplifying information so that it aligns with what we already believe or understand. Parents may decide, “The Internet says this condition is over-diagnosed! I’ll just put our son on a diet…change schools…convert to Buddhism…pray daily.” Some alternative approaches do work, but the challenge is to weigh reason-based solutions against the lure of magical thinking.
Depression, Isolation, or Shame: Unfortunately, these emotions are somewhat unavoidable when parenting an atypical child. But self-awareness can help you manage your darker moods. For your child’s sake as well as your own, you need to learn self-care strategies for overcoming your occasional bouts of sadness.
Acceptance: Coping with the reality that your child has special needs is a deeply personal experience. Although nobody can fully understand all the emotions you’re going through, getting the support you need will help you reach an inner equanimity and an acceptance of the unique and very real child whose parent you are.
The dignity and grace shown by a number of parents with whom I have worked is truly inspiring. One mother told me, “I can’t believe I’m saying this, because I never would have wished this condition on my daughter, but having a child with autism has enriched our lives. Our family has grown closer, our capacity for empathy has expanded, and our other children have an extra measure of compassion and social awareness.”
No one expects you to be a saint simply because you are the parent of a child with challenges. But my experience with families like yours has shown me time and again that the journey you are on will be full of unexpected feelings and events—sometimes difficult, and sometimes surprisingly joyous.
Dr. Eichenstein is completing a book entitled Positively Atypical for Penguin,
AJGpr loves to read blogs about public realtions and we are a fan of PR in Your Pajamas recent post – 10 Times-Tested PR Skills That Will Never Go Out oF Style. Here is what PR professional Elena Verlee has to say:
Here at PR in Your Pajamas, we often talk about PR trends and the new demands they place on PR professionals. These fast and frequent changes keep us on our toes, requiring us to develop new skills on the fly.
But in this post, I’d like to go back to basics. Let’s remember the time-tested, essential PR skills we need. These skills are so important, so foundational, that I dare say they have and will continue to withstand the test of time. They transcend technology and fads.
Good Old-Fashioned PR Skills
1. Writing
Forget what they say about how people no longer read these days. Even if the majority of your audience prefers video to text, you still need to know how to communicate by putting words on paper.
I’d like to point out two specific types of writing that we need to know and master to succeed in PR. The first is journalistic writing. Knowing what’s important, and communicating the essential parts first. Writing in a way that grabs the attention and interest of readers immediately. If you’re more of a creative writer, don’t despair. Journalistic writing can be learned.
The other type of writing we need is copywriting. Copywriting is simply selling in print. It’s using words to hook your audience, align with their personal goals, and motivate them to do what you want. Copywriting is applied, not only in the written word, but also in radio and video. The basis of copywriting is persuasion, so if you know copywriting, you also inadvertently become a more effective persuader.
2. Interpersonal Skills
PR is all about interacting with others. You need to build rapport and effectively relate with the C-suite (whether your own company’s or your client’s), technical experts, sales people, the marketing staff, journalists, customers. Strong people skills will open many doors for you, and make PR work much easier. On the other hand, if you hate interacting with people, you’ll probably hate PR work.
3. Negotiation
Negotiation skills are also essential. You negotiate with decision makers to get their buy-in on the PR campaign. You negotiate a story with journalists and editors. If you know how to create win-win situations, you’ll be successful in PR.
4. Media Awareness
Can you be good in PR and dislike actually consuming media — watching TV, listening to the radio, surfing websites, reading the news? I doubt it.
In PR, we need to know all about the media. What media are available in what formats, who runs them, who consumes them, what content they provide, and who creates the content. These things are location and culture-specific.
Aside from knowing the media, you also have to be able to think like the media. You need to have a nose for news. Be able to put yourself in a journalist’s shoes. Can you sniff what will become the next big thing? Then you’re one step ahead of your competitors.
5. Research
PR practitioners need to learn tons of new information with each new client or campaign we have. It’s necessary to know how to find the information you need. Speed reading comes in handy for this. More importantly, you must have the ability to evaluate the information you do find and “connect the dots” – synthesize them in a useful form.
6. Strategic Thinking
Thinking strategically includes the ability to set objectives and formulate a plan to achieve them. It also means taking calculated risks, and recognizing opportunities and maximizing them. In PR, where the solutions aren’t always straightforward, a strategic thinker can create opportunities where none appear to exist.
7. Attention to Detail
You have to anticipate needs and problems before they arise — and be ready for them. By being detail oriented, you think of the smallest things, including those that may not be so important, but could spell disaster if neglected. Think typos on press releases, forgotten appointments with journalists, and having enough copies of your media kit. Small stuff, yes, but someone’s got to stay on top of them!
8. Management
Aside from interacting with people and communicating persuasively, as a PR practitioner, you’re also a manager. You manage resources, time, and people, including yourself. You have to be realistic with your budgets, know how to mobilize human resources, and produce results.
9. Statistics and Measurement
As if being a good writer weren’t hard enough, PR professionals also need math skills. You measure and monitor inputs, outputs and results, so you need a good head for numbers. Understanding statistics and data — and knowing how to use them for high-impact communication — is a critical PR skill that will remain relevant long after your latest smartphone or tablet has become obsolete.
10. Business Sense
Finally, PR pros need to have good business sense. We don’t do PR for PR’s sake but to help contribute to the bottom line of our or our client’s business. Having business acumen is what you need to be taken seriously by clients or the C-suite.
AJGpr is on Manta. In fact, we asked the question “How Best To Use Manta for Small Businesses?” and found the answer in blog by Stephanie Taylor Christensen that she wrote for BusinessNewsDaily.com.
But another great reason to be on Manta is you get these fabulous tips sent you by email like:
Get More Readers with Compelling Subject Lines
or
How to Rate Your Online Brand Image
Just another reason to get on the Manta bandwagon.
AJGpr, a Los Angeles PR firm, found this “Public Relations Best Practices Top Sheet” at Group Y Network. Here it is:
Starting a PR program from the ground up may seem daunting. But, with some common sense, homework and the right tools, it’s a lot easier than you think. The advice here is gleaned from some of our favorite skate-savvy editors and should help you get a step ahead, whether you are starting from the ground up or just need some refresher ideas.
1. Know what “news” is. News is not a new shoelace color, a seasonal product launch (i.e. Holiday styles and colorways) or a team photo shoot. News is an innovative technology, signing of a key athlete or announcing a unique branded event your company is hosting. Take yourself out of your brand’s shoes (ha) and honestly ask yourself: “Would anyone else find this interesting/important/unique?” If the answer is Yes, it’s news.
2. Let the media know about your news in a timely and concise fashion. The old “Who, What, When, Where and Why” is pretty much the best guide. Also be sure to plan out your timing; telling someone about an event that is happening tomorrow won’t get you far… Most consumer mags work 3-4 months ahead of time and trades, 1-2. Online has a much quicker turnaround, obviously, but a solid “heads up” will be appreciated by any editor. Some good lead-time with a reminder email sent 48 hours before the event is often the best equation.
3. The editors’ job is to report on what readers want to read, so let them do what they do best. Think of your pitch like a job interview: present your strengths, your best story, then let it go. Follow up is fine, but don’t be the needler—“Why didn’t you run a story about my shoe/deck/photo shoot?” That will quickly get you pushed far down the priority list. Honestly.
4. For product stuff it’s sometimes best to send the gear out first and ask questions later. Address it to an editor and include a quick but polite hand-written note asking for placement. Let them know if it theirs to keep or a sample that needs to be returned. There is no guarantee that this approach will work but a box full of fresh gear is always more appealing than a fuzzy jpeg in the morning email line-up.
5. Build relationships. Just because an editor doesn’t run your story once, doesn’t mean it won’t happen next time. Being the resource who is quick to respond, easy to deal with, and delivers on time will over time pay off the big dividends. Look at it long term—be the guy/girl who the editor wants to reach out to because he knows it will be an easy transaction, not the guy that complains or won’t deliver on his promises. Editors deal with so many flakes over the course of a day that just being courteous and doing what you said you’d do will put you into the top percentile.
6. Plan, plan, plan. The best PR programs plan out many months or even a year ahead of time. Look at what products or events you have coming down the pipe over the next year (or even two!) and build a PR plan around those items. Having your materials and timelines together allows you to have perfect timing—i.e. corresponding your product shipping to stores or athlete competing in the Dew Tour with secured editorial in magazines and online.
7. Editors are always busy and sometimes lazy*. Ask yourself before initiating contact: Am I making this person’s job easier or harder? PR hacks who make editors’ jobs easier are often the ones that get results.
8. Email is the best way to communicate. Feel free to send a friendly follow up if you don’t get a response.
9. If you are pitching a mainstream publication, there are some story lines that are always popular: the young person who follows his passion and starts a successful company; the local company that most people haven’t heard of but that is doing well in a niche industry; stories that take readers into a hard-to-understand yet interesting industry in their back yard.
10. Even big newspapers these days are desperate to build page views online. Many are posting shorter stories on blogs, and the threshold for getting published is much lower. Check out every publications online presence and send emails directly to writers, many of whom are eager to make story quotas.
Five Steps for a More Effective Facebook Page for Small Business
Emily Weaver wrote a great tip on Manta that AJGpr, a Los Angeles Public Relations Firm wanted to share. Here it is.
Representing your small business online can be difficult, but if done the right way you can reach an unlimited amount of customers. With social networks like Facebook, Twitter and LinkedIn it makes it easier for small businesses to truly stay in touch and on track with both potential and current customers.
1. Start with a Facebook Page
Facebook is generally used for social interaction anyway, so putting your business on Facebook will be second nature if you already use it for keeping in touch with friends and family.
- If you already have a profile on Facebook, you can add a page for a company or small business. This way you can still keep your personal profile active and under the same account.
- A great way to test out any new page online is to have a focus group you can trust. Who would be better than your friends list on your profile page.
2. Stay informed, get a routine
As a small business owner you want to keep your Facebook page up to date for customers. Not only does that fall under the category of posting content on a regular basis, it also means to be realistic when it comes to results.
- Post content – a photo, a news story, what you’re doing during the day – something that customers can only get from liking you on Facebook. If you get one ‘Like’ out of it you’ll be thrilled, but don’t expect it all to come at once.
- Have a goal of what you’d like to see happen out of what you post, just don’t get too distraught over a question you ask that gets no answer. As for posting, make it a habit to update your page at least once a day.
- There never is a wrong time to post, just as there isn’t a right time to post; whenever you get the time, whenever you have the content. Make it engaging for your customers so that they can get an idea of what you’re about!
3. Update your status with style
The status can be very daunting, but it’s an open space for you to share content with your customers. That’s exciting! Before posting, you might want to map out what you want to share.
- Do some research on other brands similar to yours and see what they’re posting. For instance a local bakery might post a photo of their famous hot chocolate, or a diner could post a question about what customers would like their special to be for dinner that day- something to involve customers, something that will keep their attention.
- Don’t think your content has to be completely formal. Make it your own, and represent the voice of your small business.
- Make sure to post mostly open-ended questions or thoughts to get more of a complete response out of your fans, this way you’re communicating back and forth with the person who matters most – the customer.
4. Keep in touch with customers
This may be an easy task, or a challenging one, depending on what you want to do.
- As the owner of your small business Facebook page you’ll be able to see who has ‘Liked’ your page. One way you can keep customers engaged is by sending them a message as soon as they ‘Like’ your page. This is a great way to let your new fans know that you’re going to be there to respond and interact with them promptly.
- Another way to keep customers engaged is to answer them via the messages section onFacebook. Some may just send you spam, but others will probably have legit questions. This section is something you’ll want to keep an eye on each day.
- In addition to your daily posts, answering your customer’s questions in a timely manner can only give them a positive perception of you. By keeping in touch with customers and answering their questions and suggestions you can keep a connection with them and they’ll definitely have nothing but good things to say about you and your business!
5. What you can offer fans
Think about it- they’re ‘Liking’ your page. What do they get out of it?
- If you can get something like a promotion going for your fans, or a coupon for 10% off your latest inventory it would guarantee their satisfaction and possibly get them to spread the word about ‘Liking’ your page.
For more ideas on what to post or just for best practices, visit Manta on Facebook to get an idea of how you can use Facebook for your small business.
AJGpr , A Los Angeles PR firm, found this great list of advice for PR professionals – especially newbies when dealing with journalists from Ragan’s PR Daily.
- Don’t be afraid: Reporters need you as much as you need them – sometimes more if you’ve got an awesome, sought-after client. They are being challenged to churn out content FAST and they’re often relying on others (you) to provide insight, quotes, access to spokespeople and in some cases, help educate them on a complicated or new (to them) topic – all by deadline. It’s a mutually beneficial relationship so don’t be afraid to make that first contact – you might be surprised.
- Get connected: I don’t advise blindly connecting to every reporter you’ve ever heard of on LinkedIn, but after that first client briefing or email trail, connect with them on LinkedIn. Even easier, follow them on Twitter or Google+ and subscribe to their feed. My best media contacts are people that I’m connected to on LinkedIn and I truly believe that sometimes, because they see my face pop up on their news feed, they remember to reach out with a source request.
- Reporters need to network, too: More than ever, reporters are being measured by their social networks and how many people – hits – they can get to their stories and to then go back and share with their own networks. That is stressful! That being said, reporters know PR pros tend to be outgoing, well-connected individuals, and they may lean on you to broaden their reach. I’ve connected a few reporter “friendlies” with other PR pros for stories that have led to success for all involved. I also sometimes send a reporter, if they’re in my region, a link to a networking event they might find interesting or that I’m attending.
- Freelance writers rock: And there’s more of them then there were four years ago. Get in good with a freelancer and you won’t regret it – these are smart, driven and often very KIND people who at any given point could be writing something super niche, for a “smaller” outlet, and then next thing, contributing regularly to a column in a major business publication. Because of the nature of operating solo and/or remote from the main news hub, freelancers are more likely to reach out with a media request and ask for help.
- Share the S*** out of their news — and not just when it’s yours: You have a reporter friend and they just wrote about your client and you’re PUMPED so you like it, tweet it, send it to your Mom (don’t lie, you’ve done it). Your reporter friend appreciates this because they want more web traffic to their article and in many cases today, their boss is counting how many hits, RTs, comments, etc. that article receives. On several occasions I’ve actually had reporters email me after coverage hits to let me know “Yay! It got a bunch of comments” or “Wow! The story got X number of click-throughs” and then thanked me for sharing it on LinkedIn or Twitter. But it’s not just YOUR coverage that should be shared – like any solid PR pro you want to be consistently reading your media “friendlies” work and sharing it with your network. Reporters recognize this and will not forget you when it comes time to write another story.
To that PR newbie I would then say: At the end of the day, if you’re doing your job right, a reporter will not only see you as a resource, but as an industry peer. And that makes public relations more valuable, powerful and better in terms of what we can offer our clients.
AJGpr was wondering how best to use Manta to promote its clients. A Google search brough up this article by Stepahnie Taylor Christensen for BusinessNewsDaily.
The best small businesses in the world can’t be a success until it becomes known within its community and industry. Budget and resource constraints can make that an especially challenging task for small businesses. That’s where a service like Manta comes into play.
The web site, which allows users to post information about their company and allows consumers to find them, currently hosts more than one million registered users and 64 million company profiles. Six years after its inception, Manta is ranked the third largest business news/research website by comScore.
Manta’s President and CEO Pamela Springer, explained how small businesses can use Manta to reach a broader customer based.
BusinessNewsDaily: How is Manta different/more valuable to a small business owner than Google or Hoovers listings?
Pamela Springer: Manta offers so much more than an online business listing. We’ve become the destination site for small business owners to promote their company and connect with customers, prospects and partners. Our comprehensive coverage of small companies, including details about the people who work for these companies, and the ability to connect with the business owners and professional directly, is the foundation of our community. Traditional online business listing sites may offer either a consumer-centric experience, or simple, often limited, business information. Manta’s focus is on capturing comprehensive, unique and accurate business information directly from the business owner .
The Manta company profile is truly a source of promotion for a company. The ability to update and enhance this profile so it is accurate and reflects what the business owner wants to communicate, is a key feature. It’s essentially business connecting with more business. More than 2,000 business owners claim or add their company on Manta each day, and more than 27 million unique visitors come to Manta to find these companies.
BND: How can small business owners use Manta to transform search activity into actionable prospecting tools?
P.S.: Manta members can request to become a contact of any registered user of Manta in order to promote their company or build business relationships with sales prospects and partners. Manta’s unique filters allow users to refine their requirements in finding a particular company or set of companies based on revenue, employee size, etc. They also can save and store information, including contact information, so they can create a forecast or sales pipeline. Manta also provides business owners weekly statistics as to how many users have visited their profile compared to their peer group along with charts comparing related businesses in their area.
BND: What is your recommended strategy for a small business with limited marketing budgets to use Manta most effectively?
P.S.: Business owners don’t need research to tell them their customer is spending more time online. Step 1 of any small business owner’s online strategy is to be found. Step 2 is to make sure the information found is accurate and engaging. A Manta profile successfully implements that strategy for no charge to the business owner. To take full advantage of Manta, a small business owner should add detailed information on products and services, logos, website links, photos, press coverage, videos, event information, association memberships, and Facebook and Twitter account details. Company profiles should be updated as often as necessary to keep the information fresh and compelling.
Business owners also can purchase a Premium Business Listing, which allows their profile to be found in distinct areas of the site based on keywords they choose. By choosing keywords that match your specialty, you become easier to find for Manta users seeking businesses like yours. You also can designate geographic areas for your keywords, so that you can be found by people outside of your immediate geographic area.
BND: What kind of small business owner should use Manta? Is it appropriate for businesses whose end-user is the consumer, or business-to-business sellers only?
P.S.: While our user-experience is oriented toward answering business questions, Manta can be used by any kind of business serving any type of customer. Our company profiles include accurate, in-depth business information necessary for making introductions and initiating potential business. In many instances, a Manta company profile ranks extremely high in search engine results page, helping promote a B2C or B2B company.
BND: You recently took a giant leap in traffic, growing from 12 million to 26 million users. Where did the audience boost come from?
P.S.: In a very short period of time we’ve become one of the largest sites on the web (#41 on Quantcast) and one of the most influential (comScore recently cited Manta as one of the top properties driving overall web growth).
As visitors search for companies on Manta, more companies claim, update and add their profiles and use the new features we’ve introduced to promote their business. Our repeat traffic from existing users is exploding. The more company profiles are claimed, the richer and more valuable our data becomes. The unique and in-depth details in our company profiles, and the ability to connect with business owners attached to those profiles, is developing a very strong following and fueling our huge audience growth.
BND: What advice would you give an entrepreneur just starting out in terms of the best and smartest ways to use the tools Manta provides?
P.S.: My advice for any entrepreneur is to use Manta to research and investigate the marketplace and use your findings to strategize and create a business plan. Using Manta, you can research and survey the business landscape by category or region and then use our “ChartIt” tool to visualize your findings.
Manta’s database of detailed company information allows anyone to research possible partners, vendors and suppliers; source products and materials, and seek information about competition or potential adjacent markets. Manta provides endless possibilities as a research tool. Finally, use Manta to network. Never underestimate what a personal connection can lead to.
BND: How might a small business listed on Manta whose owner is unsure how to use it effectively, make changes to beef up its value?
P.S: Manta gives a platform to promote business, so updating and changing the profile regularly with new information is key. In addition to our free profiles, our Premium Business Listings allow users a wider array of services and features to enhance their online presence. We send weekly activity reports on viewership and offer customer service support to our users.
BND: What is the most common misperception businesses have when it comes to using Manta? What’s the biggest missed opportunity?
P.S.: The biggest misconception is that Manta is simply a database. Manta is a community in which small businesses can promote their business and connect to customers. Through its rich, detailed profiles on nearly 64 million businesses worldwide, Manta serves as an unrivalled resource. The biggest missed opportunity for a small business owner is to simply not be a member of the Manta community.
Elena Verlee writes in her blog about the use of humor in PR. AJGpr, a Los Angeles PR firm thinks the topic is interesting enough to share with you.
Here it is:
What if there was a way for you to differentiate your PR from the rest of your competitors — but it’s slightly risky and not that easy. Would you try it?
Such a PR tool does exist. It’s called humor.
According to Marketing Profs, few companies are using humor in their marketing and PR that, whenever a company does — and does it well — it’s sure to stand out, especially among technology companies.
“High-tech suffers from terminal seriousness,” says Kathy Klotz-Guest in her article, “Humor in PR: Can You Hear Me Now?”
Companies that do harness humor in their PR are sure to catch the attention of media and the public.
Humor is also effective at engaging your target audience and getting more mileage out of social media.
“Consumers are, in fact, willing to engage with companies and brands in today’s online social forums,” says Aaron Perlut in his Forbes article, “Humor Can Create Engagements.”
Granted, using humor carries some risk. Context is everything, for one thing. If you have a global audience, your North American markets may get the joke, but your Asian markets may end up scratching their heads.
Furthermore, being funny does not excuse you from offering real news. Your PR materials, while humorous and entertaining, still have to have news value.
You have to know your audience to use humor effectively — something which is true of any type of communication, PR or otherwise.
This Brand Gets Humor Right
Many experts agree, self-deprecating humor works best. To give you an example, the satirical publisher, The Onion, once made fun of Tide in a parody article about how companies are using social media to promote themselves. The company got in on the joke, produced the fictitious video described in the article, and generated plenty of social media buzz, not to mention kudos from the writers of The Onion themselves. It was an excellent example of how a brand’s ability to laugh at itself can produce positive PR.
Click here for the original article in The Onion.
Is Humor Right for You?
The next question is, of course, whether humor is a good approach for your company or client.
I think it’s possible to find a humorous angle, if not several, in any product, service, market or industry. However, there are some things to keep in mind:
- Stay relevant. Humor brings positive PR only when it helps expand your core messages.
- Be sensitive. Humor’s impact depends on the attitudes and values of the audience. Be aware of cultural, religious, political and other sensitivities that may make your comedy backfire. This is where having a true understanding of your audience — developed through listening and interacting with them — pays off.
- Steer clear of humor bombs. Certain topics are bad jokes, no matter what. This includes child abuse, exploitation of women, racial discrimination and disabilities.
I read this interesting post on LinkedIn today by PR professional Lisa Arledge Powell that I wanted to share with AJGpr blog readers. I TOTALLY agree with Lisa’s adage “There is no circumstance when the question, ‘Did you get my press release?’ should be uttered.”
4 Things PR Pros Should Never Say To Reporters
Here is what Lisa has to say:
Our business is about relationships. In order to foster the strongest relationships possible, you want to be sure to always communicate with efficiency and strategy and never utter the following statements:
1. “Did you get my press release?” As a current PR pro and former news anchor, I think I can speak for almost every person in the media and say that there are few things more annoying than the dreaded “Did you get my press release?” phone call. Nothing in the world of PR guarantees an immediate hang-up quite like this question. If you sent it, chances are good that they got it. They’ll let you know if they are interested. If an outlet chooses not to run your story, picking up the phone and nagging them is not going to persuade them to change their decision.
2. “What types of articles do you run?” Watch and listen before pitching. Educate yourself about the media outlet and that particular reporter’s stories before pitching them. Your story angle, pitch, and everything you do relating to your media outreach should be customized, and that includes the timing of your outreach. Know the schedule for editorial meetings and deadlines and be respectful of it. If you want the media to take the time to read and fully consider your pitch, show them that you’ve taken the time to read and understand their work.
3. “This is a perfect fit for you.” When you say this, a reporter hears one of two negative things: desperation or bossiness. They might suspect that the story isn’t a perfect fit for anyone because you’re pushing too hard, or you could come across as a know-it-all. There are always internal pressures, personal preferences, and other planned stories to consider. Only the contact you are pitching knows how your idea fits into their big picture. Let them decide whether it’s a “perfect fit.”
4. “You’ll have to be quick; I don’t have much time” Understand the time involved in a reporter’s story preparation. For example, it can take several hours on multiple days for a profile piece that involves an in-depth interview and a photo shoot. Be sure that as a PR person you understand the commitment level of what you’re pitching and that you can deliver if the media is interested. You can often save time by understanding the reporter’s multimedia needs beforehand and mapping out photo or video ideas—or you can directly supply these assets from the start.
If you take this advice to heart, I guarantee that you’ll find a much more receptive news media audience. There is a fine line between nagging and a friendly check-in that no PR pro should ever cross.
If you’re worried that a story didn’t get the results you expected, try pitching it in a different way. What may seem like a dead end can actually be an excellent motivator to get more creative with your conversations with the news media.
Just be sure to never let any of the aforementioned questions or statements slip out. You’re better than that.
The Phone and PR Practitioners in an Era of Social Media
Yes, PR professionals have gone digital and social media is an important tool in “getting the word” out. But even in today’s digital world, many stories get “ink” because a phone call was made and the deal was sealed.
Pitching by phone to get a journalist or producer interested in a story takes preparation. Here are a few tips from AJGpr for the pitch call made perfect:
1. Do your homework – is your pitch newsworthy? Is it relevant to the person your pitching? Can you deliver the message succinctly? If not, practice until it is tight – journalist don’t have time to listen to long introductions. Be enthusiastic but business-like in your tone.
2. Make sure you are calling when a reporter, editor, producer is NOT on deadline. How do you know? You don’t always – but you can assume that newspapers are on deadline in the afternoon, weeklies that come out on Mondays have Thursday/Friday deadlines, and for monthly publications deadlines can stretch over several days. Most PR professionals have access to Vocus and Cision which lists how and when media contacts like to be pitched. Some say NO CALLS – so respect that. When you do connect, always be polite, introduce yourself, and ask, “Is this a good time?” If the answer is yes – get to pitch quickly and complete in 2-3 sentences. If the answer is no, find out when would be a good time to call back.
3. Be courteous. It counts to use your best manners – “please’s” and “thank you’s.” Don’t multi-task – be focused on your listener.
4. Be clear about the outcome you want from the journalist, producer. Do you want to book your client on a TV segment? Do you want to set up a phone interview, a face-to-face interview? Do you want them to attend an event? Send a reporter? Be sure to conclude the call with next steps, including how best to contact you.
5. Be persistent. But don’t be a pest. If you have agreed on a phone follow-up, stick with the plan. If your call is unanswered after 2 or 3 attempts to reconnect – let it go.
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